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Contact us
If you need to make a claim, the simplest and fastest way is through the Freedom claims portal.
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Our team is here to support you with any questions about your cover, claims, or membership details. We suggest noting down your policy number and our contact details for quick reference.
Phone
0800 999 2013 or 01202 756 350
(Calls to 0800 numbers are free from consumer landlines and mobiles)
*Calls may be recorded and monitored for training and quality purposes​​
Opening hours
Policy Administration:
9am to 6pm, Monday to Friday (excluding public holidays)
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Claims Administration:
24/7, 365 days a week
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